Every company is guilty of dropping the ball every now and then, but it's how you pick it up and turn a customer's negative experience of dealing with your organisation into a positive one that counts.
Should you get to know your clients on a personal level - yes you should, here's why...
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
7 ways to make your clients more sticky so that they buy more and stay longer.
If you think you're client complaint handling was excellent check this out (it blew me away!)
How to seriously p1$$ off your clients I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously p1$$ed off at the moment and [...]
67% of clients swap suppliers for the same reason and it's probably not what you think. Find out here.
Guaranteed!!! This formula shows how people calculate their satisfaction with what you've done for them. Satisfaction = Reality - Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever you deliver for them much better. Promise them less. Option 1 is [...]
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client Short term gain, long term loss or short term loss and long term gain? Your call of course but personally [...]