Flair Business Growth Blog
Take control of your business! Our blogs cover the 8 strategies of the Flair methodology, helping you to control, inspire, guide and transform your business. One insightful post at a time.
Customer Service (An epic fail story)
Every company is guilty of dropping the ball every now and then, but it's how you pick it up and turn a customer's negative experience of dealing with your organisation into a positive one that counts.
Makes an ASS out of U and ME
We’ve all heard this saying but why is it so important when it comes to our clients? Well, there’s a (dangerous) fallacy we can buy into: that we know more than they do about how good our product is and how it needs to improve and evolve. The [...]
Can you over-process your sales team?
Reporting direct from Hanoi City, Mike's take on when sales management controls get out of hand. Perfect for anyone suspects their sales team are being hindered rather than helped.
Sometimes even your biggest clients have to go
This might sound like heresy but deep down you know it’s true. What do you do if the biggest tree in the orchard stops bearing fruit? You try everything to make it start again but nothing works. Worse still, the smaller trees it shades don’t have chance to grow [...]
Would you like to come back to my place?
Supposing you were in the market for a person to share your life with. You go to a bar and you ask any attractive looking person that simple question. Before you do there are two things you should consider: - You're likely to get a figurative or actual slap [...]
Book Review – Outliers by Malcolm Gladwell
Title: Outliers Author: Malcolm Gladwell Who is it for: People who genuinely seek success for themselves and for those with children who want to see them get on in life. What's the book about: Why do some people achieve so much more than others? Can they lie so far [...]
3 questions to ask at networking events
Let’s face it, the typical ‘networking events script’ can be both predictable and dreary. “So, what do you does your company do then?” “And what’s your role?” “do you come here often?” Well, maybe not the last one. But you get the picture. Of course, these are important questions. [...]
USPs – giving prospects a reason to choose you: Part 1
Standing out from your competitors helps you win more business and is achieved by promoting your Unique Selling Points or USPs.
Why traditional sales training doesn’t change behaviour
Humans are creatures of habit and to change a habit takes approximately 42 days. Attending a half or a full-day course won't cut it.